If you're having trouble uploading a card swipe file to an event, continue reading to troubleshoot the problem.
- Ensure each entry contains a full card swipe string. Uploading only user ID numbers will likely cause the import to fail.
- Remove all headers on your import document. The only information on this document should be the card swipe strings.
- Check for extraneous data elsewhere in the document. If there is any information in cells outside the first column, the upload will likely fail.
If you’ve gone through these steps and everything appears correct, contact us via email at firstname.lastname@example.org. Make sure to attach the document in question, as well as a link to the event.